Refund policy
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, the item must be:
- Unopened and unused
- In the same condition as received
- In its original packaging, including all accessories and inserts
- Free from damage to the model, display case, blister, or packaging
Because diecast models are collectible items, packaging condition is considered part of the product.
Customers are responsible for return shipping costs unless the item received is incorrect or damaged due to our error.
Damaged or Incorrect Items
Please contact us at kustomscale@gmail.com within 48 hours of delivery if your order arrives damaged or you receive the wrong item.
Please include your order number and clear photos of:
- The shipping box
- Product packaging
- Damaged area
- Shipping label
We will review the issue and arrange a replacement, refund, or other solution where appropriate.
Non-returnable Items
We do not accept returns for:
- Opened diecast models
- Items with damaged or missing packaging caused after delivery
- Clearance or final-sale items
- Gift cards
- Special-order items
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return is caused by an error on our part.