Returns & Exchanges

Please contact kustomscale@gmail.com within 14 days of delivery to request a return or exchange. Include your order number and the reason for your request.

For change-of-mind returns, items must be unused, unopened, and in their original packaging. Please contact us for return instructions before sending anything back. Customers are responsible for return shipping, and original shipping charges are non-refundable.

If your item arrives damaged, defective, or incorrect, please email us promptly with photos of the item and packaging. We’ll work with you to arrange an appropriate replacement or refund and cover the necessary return shipping.

Approved refunds are issued to the original payment method after inspection. Exchanges depend on stock availability. This policy does not limit any rights you have under applicable consumer law.